Missouri Highlands Health Care is seeking to hire a full time Case Manager for the following clinic: locations:

• Poplar Bluff

II. GENERAL DESCRIPTION

The case manager is responsible for providing care coordination and health education for low risk, at risk, and socially high-risk patients who receive primary, dental and/or behavioral health care at Missouri Highlands Health Care, including, but not limited to eligibility assistance, women’s health services, and transportation assistance.

III. MINIMUM QUALIFICATIONS

· Obtain a license as an LPN or a certification as a medical assistant or medical tech.

· Two years’ experience in an ambulatory setting with at-risk patients preferred.

· Knowledge of available community resources and the ability to evaluate resources and make appropriate referrals.

· Knowledge of health-related financial assistance, including Medicare and Medicaid.

· Ability to interpret and comply with federal, state, and local laws and regulations.

· Ability to deal effectively with a diverse patient population.

· Ability to prepare reports and communicates effectively orally and in writing.

· Previous experience in operation of office machinery: personal computer, copier, FAX, postage machine, printers.

· Adequate vision. Ability to reach, stoop, walk, and lift 25 pounds.

IV. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Provide the following case management services in accordance with the policies and procedures:

1. Assessment: Provide an assessment of individual/family needs and strengths and develop and monitor a plan for assistance.

2. Interventions: The Case Manager will provide direction, support, guidance, education, and training for the recipient of services. The Case Manager will

provide advocacy, information, referral, and follow-up services to verify the promotion of the welfare of the patient.

3. Documentation: The Case Manager will maintain current documentation for the assigned cases according to policies and procedures, identifying the service delivery and progress toward outcomes.

4. Assist with Delta Regional and Show Me Health Women program, and other programs as needed.

5. Assemble and maintain charts and files for case management.

6. Maintain daily, monthly, quarterly, and annual paperwork requirements.

7. Make referrals to community agencies on behalf of patient, if applicable.

8. Gather and update resource information.

9. Collaborate with other provider to offer services such as support groups, educations experiences, etc.

10. Adapt to change as needed.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Missouri Highlands Health Care is seeking a Community Health Worker for our clinic in: 

• Poplar Bluff

Community Health Workers will primarily be working out in the community with specific target
populations. CHW’s will work closely with medical providers, primary care teams, and other
agencies to improve patient care and outcomes.

Requirements:
• Any combination of 3 years health/social services experience and/or education
• Verifiable good driving record and reliable transportation
• Background check and fingerprinting

Key Responsibilities:
• Convey the purposes and services of a program to the user population and the impact that
program or service would have
• Help patients develop health management plans and goals
• Follow-up with health management/care plans with both patients and providers
• Coach patients in effective management of their chronic health conditions and self-care
• Assist patient in understanding care plans and instructions
• Document activities, service plans, and results in an effective manner while strictly
adhering to the policies and procedures in place
• Work collaboratively and effectively within a team
• Establish positive, supportive relationships with participants and provide feedback
• Help clients in utilizing resources, including scheduling appointments, and assisting with
completion of applications for programs for which they may be eligible
• Assist clients in accessing health related services, including but not limited to: obtaining a
medical home, providing instruction on appropriate use of the medical home, overcoming
barriers to obtaining needed medical care and social services
• Facilitate communication and coordinate services between providers
• Motivate patients to be active, engaged participants in their health
• Effectively work with people (staff, clients, doctors, agencies, etc) from diverse
backgrounds in reducing cultural and socio-economic barriers between clients and
institutions
• Build and maintain positive working relationships with the clients, providers, nurse case
managers, agency representatives, supervisors and office staff
• Continuously expand knowledge and understanding of community resources, services
and programs provided; human relations and the procedures used in dealing with the
public as part of a service or program; volunteer resources and the practices associated
with using volunteers, operations, functions, policies and procedures associated with the
department or program area, procedures and resources available to handle new, unusual
or different situations
• Identify and apply appropriate role definition and skilled boundaries
• Other duties as assign

Missouri Highlands Health Care is seeking a full time medical receptionist for our clinics in:

• Poplar Bluff ( FLOAT)

The Medical Receptionist will be directly supervised by the Clinical Manager and will be ultimately responsible to the Chief Operations Officer.

II. RESPONSIBILITIES

Provides professional customer service by obtaining and verifying necessary demographic and insurance information. Schedule appointments.

III. ESSENTIAL FUNCTIONS

1. Follows opening and closing procedures according to office guidelines.
2. Greets patients/parents in polite, prompt, helpful matter and provides any necessary instructions/directions. Informs nursing staff of patient arrival.
3. Obtains and enters new patient demographics; updates patient information, on every office visit, in the computer system to maintain accuracy for billing.
4. Obtains insurance information; may require verification by contacting insurance companies.
5. Collects all co-pays and balances, as required by office policies. Understands and can apply payments to balances.
6. Reviews all forms for accuracy and completion according to office policies prior to accepting.
7. Apply diagnosis codes accurately at check out.
8. Schedules return appointments at check out.
9. Proves out at closing showing the day’s total receipts; matches the day’s transactions and completes deposit slips. Have a second person verify the dollar amount.
10. Answers telephone.
11. Conducts self in accordance with MHHC’s employee handbook.
12. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
13. Makes reminder call to patients regarding upcoming appointments in the event the EMR is down due to power outage/server issues.
14. Performs all other duties, as required.

IV. EDUCATION

High school graduation or GED.

V. SKILLS/EXPERIENCE

1. Word processing and computer experience.
2. Medical terminology helpful.
3. Minimum of one-year work experience in customer service.
4. Must be organized and detail-oriented.

VI. ENIRONMENTAL/WORKING CONDITIONS

Work is performed in an office environment. Work may be stressful at times due to a busy office. Interaction with others is constant and interruptive. Work may require hand dexterity for telephone and office machine operation. There may be excessive standing while working at the check-in counter. May be occasional lifting of supplies up to 20 lbs.

Position Title: Delta States Rural Development Network Grant Program Director/Community Health Worker Supervisor

Reports To: Grants Director

Position Summary: The Project Director will provide day-to-day leadership and management of related projects. The individual will work with consortium members and community partners to collect data to assess the impact of the project and will complete the appropriate project reports. Excellent communicator, known for collaborating with both internal and external colleagues to develop organization vision, strategy, and goals. Performs implementation based on scientific communicative care and evidence based practices.

Responsibilities:

· The Project Director will coordinate efforts to expand the chronic disease management program to address multiple chronic diseases including diabetes, cardiovascular disease, and obesity; implement and oversee healthcare literacy project; and directly supervise the care coordination program.

· The Project Director will plan and coordinate training activities related to self-management lifestyle behaviors with the goal of improving care coordination and quality improvement processes across organizations.

· The Project Director will plan, coordinate, implement, and evaluate practice management learning activities to be offered to the consortium member and community partner organizations.

· The Project Director will directly supervise Community Health Workers to develop, implement, and evaluate referral and case management systems to ensure care coordination of health care services between the target population, clinic providers and community organizations.

· The Project Director will plan, coordinate, implement, and evaluate outreach and community education strategies to inform the target population and community of the availability and appropriate use of health services in clinic and community settings. The director’s percent time equivalency will be 100%.

Qualifications:

· Bachelor’s degree in health administration or related field required.

· Experience with grant work or project management strongly encouraged

· Strong public speaking skills

· Good presentation, time/project skills

· Excellent multi-task skills

· Possess excellent attention to detail

· Possess initiative, flexibility, and self-motivation

· Excellent oral, interpersonal, and written skills, including preparation of meaningful narrative reports

· Capable of being a team member as well as a team leader

· Excellent problem solving skills

Missouri Highlands Health Care is seeking to hire a full time Staff Accountant. This position will be remote, but will need to be available for in-person trainings and meetings when needed.

SUMMARY: Healthcare staff accountants are responsible for maintaining the financial records of Missouri Highlands Healthcare. Accountants must comply with federal, state, and local laws in accounting and healthcare management.

DUTIES:

· Monitor purchase orders for the organization to ensure compliance to internal purchasing polices. Ensure proper approvals are in place and captured. Track flow of purchase order to packing slips to facilitate three-way match.

· Must have solid knowledge of Accounts Payable process. Will be responsible for confirming three-way match of purchase orders to packing slips to invoice prior to Vendor payment.

· Will initiate and manage Vendor payment process for the organization.

· Train clinic staff on purchasing system, as needed, to ensure fluid flow of purchasing to Accounts Payable.

· Maintain and reconcile the A/P subledger by verifying and posting accounts payable transactions.

· Maintains the vendor master file. Verifies integrity of vendor accounts by reconciling monthly statements and related transactions.

· Assists with monthly grant tracking based on qualifying disbursements.

· Assists with proper accounting for construction in progress projects based on qualifying disbursements.

· Prepare monthly journal entries and balance sheet account reconciliations as required to accurately close the monthly fiscal period

· Ensure that all processing and reporting deadlines are consistently achieved

· Respond to requests for information from Internal Audit, MHHC management and the Board of Directors

· Ensure that privileged and/or proprietary information is adequately safeguarded against disclosure

· Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

· Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

·Communication – communicates clearly and concisely, verbally and in writing

·Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

· Interpersonal skills – able to work effectively with other employees, patients and external parties

· PC skills – demonstrates proficiency in Microsoft Office applications and others as required

· Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems

· Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

EDUCATION

Associates or Bachelor’s Degree in Accounting or Finance preferred, or related field required.

EXPERIENCE

At least 2 years of Accounting/Finance experience preferred

* Opportunity to work from home once training is completed.*

Missouri Highlands Health Care is seeking a full time Accounts Payable Clerk in Ellington, MO.

Summary: The A/P Clerk assists in the administration of the financial/business functions of Missouri Highlands Health Care. The A/P Clerk will use a variety of computer software and systems to perform his/her duties. The A/P Clerk performs tasks with work priorities and general instructions provided by the CFO. He/She will exercise judgment in selecting and applying procedures correctly and in determining when to refer problems to the CFO.

Duties include, but are not limited to:

• Process and prepare checks based on vendor invoices and statements by reviewing for completeness and accuracy, matching to purchase orders or other payment authorization, resolution of any discrepancies, and coding the disbursements to the proper general ledger accounts.
• Process and prepare checks for employee expense reimbursement requests in the same fashion after ensuring the request complies with company policy and has received proper authorization for payment.
• Maintains the A/P subledger by verifying and posting accounts payable transactions.
• Reconciles the A/P subledger to the general ledger monthly.
• Verifies integrity of vendor accounts by reconciling monthly statements and related transactions.
• Maintains historical records by filing A/P documents timely.
• Maintains the vendor master file.
• Assists with monthly grant tracking based on qualifying disbursements.
• Assists with proper accounting for construction in progress projects based on qualifying disbursements.
• Prepares or assists in preparing various financial or administrative reports on an as needed basis as requested by management.
• Other duties as assigned.

Requirements:

High School education or GED

Business/accounting courses beyond high school preferred

Experience:

2-3 years of related financial/office experience required

Computer competency requiring word processing, spreadsheet, and database knowledge

Missouri Highlands Health Care is seeking to hire an Outreach and Enrollment Coordinator.

The individual will be employed to assist, educate and enroll individuals into affordable health insurance in the Health Insurance Marketplace, Medicaid, or Missouri Managed Care Plans.

Purpose: Outreach and Enrollment Coordinator assists consumers with enrollment and navigation of health plans, develop relationships with health plan service providers, manage monthly reporting and facilitate health care and social service resources to support the health and well-being of the organization’s clients and potential clients, and educate and network with people of diverse backgrounds and cultures.

Duties:

• Manages services and assist consumers with enrolling in health plan offerings and others services, sample program(s) and/or service initiatives.
• Tracks enrollment and outreach activities outcomes and provide monthly reports.
• Ensures routine adherence to all regulations surrounding HRSA, CMS, MPCA, etc., as well as all laws and regulatory requirements surrounding confidentiality.
• Makes outreach calls to health plan members.
• Organizes and attend community events and health fairs as assigned.
• Raises organizational service awareness in the community.
• Reports activities and challenges to PCHH Director in written format for health plan documentation requirements, reporting unusual or significant occurrences in a timely manner.
• Bridges communications and information between health plan members and health care delivery systems.

Requirements:
Must be able to type at least 30 words per minute
Must be able to use office equipment (i.e. telephones, and fax machines)
Must be able to use Microsoft software

Qualifications:
Education: High School Diploma or GED required. Bachelor’s Degree preferred.
Experience: 1-2 years Customer Service Experience required. Experience working in a clinical/medical environment is preferred.

Other: Must have Reliable Transportation and be personally insured. Must be able to travel.