Missouri Highlands Health Care is seeking a full time Patient Service Representative for our Pilot Knob Medical Clinic.
POSITION DESCRIPTION
The Patient Service Representative will be required to provide professional customer service by obtaining and verifying necessary demographic and insurance information and scheduling appointments. This position is directly supervised by the Clinic / Office Manager. This position collaborates closely with other patient service representatives, providers, support staff, and all other clinical staff. They will be responsible for navigating all patient needs.
ESSENTIAL FUNCTIONS
- Follows opening and closing procedures according to office guidelines while working in appropriate work area.
- Greets patients/parents in polite, prompt, helpful matter and provides any necessary instructions/directions.
- Obtains and enters new patient demographics; updates patient information, on every office visit, in the computer system to maintain accuracy for billing.
- Obtain insurance information; may require verification by contacting insurance companies. Collects all co-pays and balances, as required by office policies. Understands and can apply payments to balances.
- Reviews all forms for accuracy and completion according to office policies prior to accepting.
- Schedules return appointments.
- Proves out at closing showing the day’s total receipts; matches the day’s transactions and completes deposit slips. Have a second person verify the dollar amount.
- Answers telephone and triages the call and ensures that question or message goes to appropriate staff.
- Conducts self in accordance with MHHC’s employee handbook.
- Maintains confidentiality; adheres to all HIPAA guidelines/regulations.
- Performs all other duties, as required.
- Uses communication skills with proper medical terminology.
- Keeps inventory and orders office supplies.
EDUCATION & REQUIREMENTS
- High school diploma, or GED required.
- BLS – Basic Life Support
- Minimum of 1 year customer service experience.
SKILLS/EXPERIENCE
- Word processing and computer experience, highly recommended.
- Medical/Dental terminology is helpful.
- Must be organized and detail oriented.
- Multi-tasking – must possess exceptional time management skills and work well under pressure.
- Flexibility to adapt to workflow/needs.
- Telephone skills.
- Time Management
- Works successfully with diverse populations.
- Professionalism
- Quality Focus
- Strong communication skills
- Patience and possess empathy and compassion.
- Telephone etiquette & strong communication skills
ENIRONMENTAL/WORKING CONDITIONS
Work is performed in an office environment. Work may be stressful at times due to a busy office. Interaction with others is constant and interruptive. Work may require hand dexterity for telephone and office machine operation. There may be excessive standing while working at the check-in counter. May be occasional lifting of supplies up to 20 lbs.
