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Triage Nurse- Registered Nurse

Triage Nurse- Registered Nurse – Non-Exempt

JOB DESCRIPTION

POSITION IDENTIFICATION

The Triage Nurse (RN) provides clinical assessment and care coordination primarily through telephone-based triage for primary care and pediatric patients in a clinic environment. This role supports patient access by providing safe, timely telephone triage services that assess patient needs and route the patients to the appropriate level of care.

RESPONSIBILITIES

  • Serve as the primary clinical contact for incoming patient and caregiver calls requiring nursing assessment and guidance.
  • Perform telephone triage for adult and pediatric patients using triage protocols.
  • Assess symptoms, acuity, and developmental considerations to determine appropriate level of care.
  • Provide nursing advice, anticipatory guidance, and patient/caregiver education within scope of practice.
  • Identify and escalate urgent or emergent conditions to providers or emergency services as appropriate.
  • Coordinate care including appointment scheduling, referrals, diagnostic testing, and follow-up care.
  • Document all patient interactions accurately and timely in the electronic health record (EHR).
  • Collaborate with providers, medical assistants, care coordinators, and leadership teams to ensure continuity of care and care requirements.
  • Adhere to infection prevention practices, clinic policies, regulatory requirements, and nursing standards of care.
  • May provide direct patient care in the clinic setting when staffing or operational needs arise
  • Maintain patient confidentiality and comply with HIPAA and organizational privacy standards.
  • Perform other duties as assigned

 

REQUIREMENTS

  • Current, active Registered Nurse (RN) license in the state of Missouri.
  • Basic Life Support (BLS) certification required.
  • Minimum of 1–3 years of nursing experience in ambulatory care, primary care, and/or pediatrics.
  • Pediatric nursing experience preferred, including experience communicating with parents and caregivers.
  • Experience with telephone triage and standardized triage protocols preferred.
  • Comfortable providing nursing advice and patient education
  • Strong assessment, critical thinking, and prioritization skills across adult and pediatric populations.
  • Excellent verbal and written communication skills.
  • Proficiency with electronic health records (EHR) and clinical documentation.
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I authorize investigation of all statements contained in this application for employment, as may be necessary in arriving at an employment decision. This application for employment shall be considered active for a period of time, not to exceed 45 days. Any applicant wishing to be considered for employment after this time period should inquired as to whether or not application(s) are being accepted at this time. I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an ‘at will’ nature, which means that the employee may resign at any time and the employer may discharge employee at any time with or without cause. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand that I am required to abide by all rules and regulations of the employer.