GENERAL DESCRIPTION: Assists the Chief Executive Officer (CEO) with implementation of the organization’s health care plan, program, and facility expansion. Provides leadership and oversight of the organization’s operations. The COO will plan and organize operational and administrative systems to ensure that effective services occur in the clinics and are provided to the community. This position will manage all grants of Missouri Highlands Health Care. This position will also oversee the Director of Clinical Operations and the Assistant Director of Clinical Operations, in addition to several other departments.
JOB OBJECTIVES
- Participates in the development and implementation of the mission, vision, and values of the organization.
- Responsible for ensuring compliance with primary health care policies and procedures.
- Participates in the development of strategic plans, governance structure and practice management.
- Works within approved budget; develops and implements cost saving measures; contributes to profit and revenue. In conjunction with the CEO; responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volume, revenues, expenses, staffing and capital needs of the organization.
- Presents, facilitates, and leads assigned process improvement events using methods of appropriate team building, team energizing, data gathering, problem solving, and project management.
- Assist the CEO with facility expansion and property acquisitions/transactions.
- Supports practices seeking to improve performance on quality measures to engage in work redesign, changes in organization systems, policies and procedures, and quality improvement process within the organization.
- Presents, facilitates and leads assigned process improvement events using methods of appropriate team building, team energizing, data gathering and analysis, problem solving, and project management.
- Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement and evaluation methods to accurately identify and document process improvements.
- Coordinates all grants submitted, seek grant opportunities, taking the lead with grant writing, application submission and ensuring program compliance once grant received.
- Assists CEO in oversight of grant initiatives and programs as well as community outreach programs and may represent organization as a member on community outreach committees/groups within the community.
- Resolves problems related to utilization of facilities, equipment and supplies for the organization.
- Participates and ensures the development of organizational guidelines, policies and procedures in accordance with funding source requirements, as well as State and Federal law.
- Attend seminars, training sessions and in-services, to keep current with trends and practices in health care administration, as needed.
- Participate in staff, management and provider meetings, as necessary.
- Perform other job related duties, as may be assigned.
KNOWLEDGE – SKILLS:
- Must have excellent process improvement skills and able to understand clinic functions and department interactions.
- Knowledge of practice management components, particularly in cost constrained environments.
- Knowledge of regulatory compliance i.e., HIPPA, FQHC, OSHA, CLIA, etc.
- Willingness to work flexible hours to meet the organization’s needs/demands.
- Project Management
- Visionary Leadership: displays passion and optimism, mobilizes others to fulfil the vision, and the ability to motivate and lead staff.
- Problem Solving
EDUCATION AND EXPERIENCE:
- Master’s degree in Health Administration, Business Management, or related discipline required.
- A minimum of five to seven years of progressively responsible administration experience in the health care industry, preferably in a rural or under-served area.
