Reception - Admin - Other
Poplar Bluff, MO
Posted 2 weeks ago

Missouri Highlands Health Care is seeking to hire a full time IT Technician for Poplar Bluff, MO.

Job Summary:

Provide day-to-day technical support to clinical staff, assist in troubleshooting hardware and software issues, and help maintain IT systems to ensure reliable technology operations. This role will contribute to a responsive IT environment that supports patient care, safeguards data, and promotes continuous improvement in end-user experience.

Duties/Responsibilities:

Provide frontline technical support for clinic staff via phone, in person, or through ticketing system
Troubleshoot and resolve hardware, software, and network issues on workstations, laptops, and printers
Set up new devices and ensure proper configuration based on Missouri Highland standards
Assist with user account management in Active Directory, Microsoft 365, and other systems
Maintain inventory of IT equipment and coordinate replacements or repairs as needed
Support EMR/EHR system troubleshooting (training provided)
Escalate complex issues to senior IT staff or third-party support when needed
Perform routine system updates, device imaging, and endpoint maintenance
Maintain documentation of processes, issues, and solutions
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.
Thorough understanding of information technology and information technology systems, including; Windows operating systems, Microsoft Office, and networking concepts
Strong communication and problem-solving skills
Comfortable working with end users who may have varying levels of tech familiarity
Ability to prioritize tasks and work in a fast-paced clinical environment
Willingness to learn and grow within the role
Valid Missouri Driver’s License with good driving record.

Education and Experience:

High school diploma or equivalent required.
Associate’s degree in related field, or tech certificate, strongly preferred
Prior experience in a healthcare or clinical setting, preferred.
Familiarity with EMR/EHR systems (e.g., Athena, Epic), preferred.
CompTIA A+ or similar entry-level certification, preferred.
Knowledge of HIPAA best practices regarding technology use, preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 30 pounds at times.

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I authorize investigation of all statements contained in this application for employment, as may be necessary in arriving at an employment decision. This application for employment shall be considered active for a period of time, not to exceed 45 days. Any applicant wishing to be considered for employment after this time period should inquired as to whether or not application(s) are being accepted at this time. I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an ‘at will’ nature, which means that the employee may resign at any time and the employer may discharge employee at any time with or without cause. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand that I am required to abide by all rules and regulations of the employer.

IT Technician

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